Privacy Policy

Last updated: 20/07/2026

Introduction

SSM Chauffeurs (“SSM Chauffeurs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit ssmchauffeurs.ae, submit an enquiry, request a quotation, communicate with us, or use our chauffeur services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address, and telephone number
  • Pickup location, destination, date, time, and itinerary
  • Number of passengers and luggage requirements
  • Preferred vehicle and requested chauffeur service
  • Flight information when required for airport transfers
  • Company information for corporate enquiries
  • Messages, special requests, and communication history
  • Payment and billing information
  • Website information such as IP address, browser, device type, pages visited, and cookie data

Government privacy guidance recognizes that websites may collect technical visit information and information voluntarily supplied by users.

Do not include payment-card information here if SSM Chauffeurs never receives or stores it directly. Instead, name the payment processor.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and quotation requests
  • Confirm, plan, and provide chauffeur services
  • Coordinate pickups, destinations, flights, and itineraries
  • Recommend a suitable vehicle
  • Communicate booking updates
  • Process payments and issue invoices
  • Provide customer support
  • Maintain security and prevent fraud
  • Comply with legal and regulatory obligations
  • Improve our website and services
  • Send promotional communications when permitted and consented to

Where applicable, we process personal information because:

  • You have provided consent
  • Processing is necessary to respond to your request
  • Processing is necessary to provide an agreed service
  • We must comply with a legal obligation
  • Processing supports a legitimate business interest that does not override your rights

4. Sharing Your Information

We may share necessary information with:

  • Assigned chauffeurs and dispatch personnel
  • Fleet and transportation partners
  • Payment processors
  • Website hosting and technical-support providers
  • Booking, email, CRM, and form-service providers
  • Analytics providers, if enabled
  • Government authorities where legally required
  • Professional advisers such as accountants, auditors, and lawyers

We do not sell personal information.

Only list providers and sharing activities that SSM Chauffeurs actually uses.

5. International Transfers

Some service providers may process information outside the UAE. Where required, we take reasonable measures to ensure that transferred information receives appropriate protection.

6. Information Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services
  • Maintain booking and communication records
  • Meet accounting, tax, legal, and regulatory requirements
  • Resolve disputes and enforce agreements

Information that is no longer required will be deleted, anonymized, or securely archived where legally necessary.

7. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable UAE law and relevant exceptions, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Restrict or object to certain processing
  • Withdraw consent where processing relies on consent
  • Request transfer of eligible information
  • Object to certain automated decisions
  • Submit a privacy complaint

To exercise a right, contact us using the privacy email below. We may need to verify your identity before completing the request.

9. Cookies and Analytics

Our website may use essential cookies required for security and functionality. We may also use optional analytics or marketing cookies if they are enabled.

Visitors should be able to accept or reject non-essential cookies through a cookie banner.

10. Marketing Communications

We will send promotional communications only where permitted. You may unsubscribe by using the link in the message or contacting us directly.

Service-related booking messages are not promotional communications.

11. Third-Party Services

Our website may link to services operated by third parties, including payment processors, WhatsApp, mapping platforms, and social networks.

Those services operate under their own privacy policies. We are not responsible for their independent privacy practices.

12. Children’s Information

Our services and website are not directed toward children. Chauffeur bookings should be made by an adult authorized to provide any passenger information required for the journey.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, or legal obligations. The revised date will appear at the top of this page.

14. Contact Us

For privacy questions or requests, contact:

SSM Chauffeurs
Legal company name: SSM Chauffeurs LLC
Privacy email: ride@ssmchauffeurs.ae
Telephone: +971561908059
Website: https://ssmchauffeurs.ae