Last updated: 26 July 2026

This Cancellation & Refund Policy applies to chauffeur-service bookings made directly with SSM Chauffeurs LLC.

Cancellation at Least 24 Hours Before Pickup

Customers who cancel their booking at least 24 hours before the scheduled pickup time are eligible for a full refund of the amount paid.

The cancellation deadline is calculated using UAE local time and the pickup date and time shown in the booking confirmation.

Cancellation Less Than 24 Hours Before Pickup

Bookings cancelled less than 24 hours before the scheduled pickup time are non-refundable.

This policy applies because a chauffeur and vehicle may already have been reserved and prepared for the journey.

No-Shows

If the customer does not arrive at the agreed pickup location and does not contact SSM Chauffeurs, the booking will be treated as a late cancellation. No refund will be provided.

Refund Processing

Approved refunds will be returned to the original payment method.

SSM Chauffeurs will process the refund within seven calendar days after the cancellation has been confirmed. The time required for the funds to appear in the customer’s account may depend on the bank, card issuer or payment provider.

Customers who have not received an approved refund after seven days should contact our team for assistance.

Cancellations by SSM Chauffeurs

If SSM Chauffeurs is unable to provide a confirmed service and must cancel the booking, the customer will receive a full refund of the amount paid.

How to Cancel a Booking

To request a cancellation, contact SSM Chauffeurs and provide:

• The customer’s full name.
• The booking reference.
• The scheduled pickup date and time.
• The telephone number or email address used for the booking.

Email: ride@ssmchauffeurs.ae
Telephone: +971 56 190 8059
Website: https://ssmchauffeurs.ae

A cancellation is considered confirmed only after the customer receives confirmation from SSM Chauffeurs.

Applicable Terms

This policy is subject to applicable UAE laws and consumer-protection requirements. If mandatory law provides the customer with additional rights, those rights will continue to apply.